Refund policy
Return Policy for Coconut Cases
At Coconut Cases, we strive to ensure you are completely satisfied with your purchase. We offer a hassle-free return policy to provide you with peace of mind.
Eligibility for Returns
You may request a return under the following conditions:
Within 3 Days of Delivery:
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If you are not satisfied with the quality of the product.
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If you do not like the product after receiving it.
Within 7 Days of Delivery:
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If you receive a wrong product.
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If the product has a manufacturing defect.
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If the mobile case does not fit your device correctly.
Please note that the product must be returned in its original condition with all packaging and accessories. Excessively used, damaged, or altered products may not be eligible for return.
Return Process
If you wish to return a product, please follow these steps:
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Contact Us: Reach out to our customer support team at 08511-335-755 or email us at hi@coconutcases.com within the applicable return period.
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Provide Details: Share your order number, product images, and the reason for the return.
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Receive Return Authorization: Our support team will review your request and guide you through the return process.
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Package the Product: Securely pack the product in its original packaging, including all accessories and documentation.
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Ship the Product: Send the product back using a trackable shipping method and share the tracking details with us.
Return Shipping
The cost of return shipping is the responsibility of the customer unless:
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The product is defective.
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The product is damaged upon arrival.
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An incorrect product was delivered by Coconut Cases.
In such cases, we will arrange a replacement or reimburse the return shipping charges.
Refunds or Exchanges
Once we receive and inspect the returned product, we will process your refund or exchange within 4 business days.
Refunds will be issued to the original payment method used during purchase.
Non-Refundable Items
The following items are not eligible for return or refund:
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Promotional or discounted products (unless defective or damaged).
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Upsell products and free gifts.
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Products returned after the applicable return period.
Damaged, Defective, Wrong, or Non-Fit Products
If you receive a damaged, defective, incorrect, or non-fitting product, please contact us within 7 days of delivery with clear photos or videos. We will arrange a replacement or refund after verification.
Processing Timeframe
We strive to process all approved returns within 7 business days of receiving the returned product. Depending on your bank or payment provider, refunds may take additional time to reflect in your account.
Contact Us
If you have any questions regarding our Return Policy, please contact us:
Email: hi@coconutcases.com
Phone: 08511-335-755
We are committed to ensuring your satisfaction with every Coconut Cases purchase.
